Krakow Tram Bus
- Satya Mandavalli
- Jul 3, 2023
- 8 min read
Updated: Sep 7
https://ztp.krakow.pl/kmk/punkty-obslugi-pasazerow-kmk -- KMK Passenger Service Points
https://www.kk.krakow.pl/punkty-obslugi-karty Passenger Service Points
1. Krakow City Card,
2. Krakow Family Card,
3. Student ID.
Ticket Sales Point MPK S.A
Galeria Krakowska, in Train Station, next to Biedronka
Kraków TRAM and BUS Monthly Card Application
Zone-1 ALL Lines
Zone-1 All Lines – 158 PLN per month without discount
Zone-1 All Lines – 90 PLN per month with discount
• To obtain a Kraków TRAM and BUS Monthly card, present your passport and one passport photo to the KMK Municipal Transportation service point.
• The City Card will be charged 90 PLN monthly at the MKP service point upon presentation of PIT 37 with your UPO number. You are able to carry PIT 37 and UPO via phone. Furthermore, you can send an email without visiting these offices at okazpit.kk@ztp.krakow.pl, using either your plastic card ID or mobile application to locate your number.
• The price increased from 80 PLN in July 2024 to 90 PLN in August 2024.
• While we recharge the card, we must select "full fare".
Never select "Reduced". Reduced only for "Students and others".
• To obtain discounted monthly tram and bus cards, submit the PIT 37 print, passport, TRC/Blue card, and a passport photo.
• If the monthly tram card indicates 159 PLN, resubmit your PIT 37.
How to validate your KKM card
Krakow offers a monthly public transport card called KKM (Krakowska Karta Miejska or Cracow's City Card).
Coverage: This monthly ticket is valid for all trams and buses within the specified zone.
Give your customer no, which is on your card, below your name and photo.
You will get your KKM card validity.
Another option to check your KKM card validity is that we can see one machine in every bus and tram to check and validate the KKM card and ticket.
How to apply Krakow card online
Register with your basic credentials for you an together, and then install this app KARTA KRAKOWSKA from the Play Store.
Send an email - kontakt@kk.krakow.pl with your UPO doc attached. Then will respond with access grant status, Post which you can log in and pay the monthly pass via online recharge @ 80 PLN per month for adults and kids entry to the museum and other public places. We can get a concession.
One app for the tram, bus travel, and museum pass and to avail concession tickets for entrance to a few places in Krakow.
To purchase a ticket on a mobile device, please download the "Karta Krakowska" application for:- iOS systems- Android systems
However, to buy a ticket for the KK plastic carrier, you must create an account at ekp.mpk.krakow.pl . After correct activation and login, go to the My Media tab and add the media for which the Ticket is to be purchased. In the Buy Ticket tab, you will be able to make a purchase.
Physical card (Plastic card) validity check and recharge online
https://ekp.mpk.krakow.pl/my-cards -- Login to this website
Go to my media
Add existing media
Card type: KK
Enter customer number: you can find this number below your name in the Plastic card.
Now you can find "Plastic Carriers" and your card.
Show tickets
you can find your Plastic card validity.
Physical cards can be recharged online.. You need to create an account in
https://ekp.mpk.krakow.pl/, go to My Media tab and add your plastic card details there.. and then buy monthly and other longer tickets on there.
Previously, there was a discussion about the possibility of checking the discounted Krakow Tram card on both the kiosk machine and mobile. As of today (20 June 2025), after checking with the MPK office, it has been confirmed that we can only recharge or obtain information about our card using one method at a time. The two methods are not synchronized. If you choose the mobile-based card, you cannot check it at the kiosk machine, and if you choose the kiosk machine, you cannot check it via mobile.
This "Karta Krakowska" App I recharge every month for 90 PLN and in Trams/Bus I don’t have to buy ticket… The plastic card did NOT sync with this app. It was needed to put money into the plastic card through machine, which would separately work… So either use the Karta Krakowska app or the card.
When an individual wishes to cancel the tram card purchased with the Krakow Card discount, they may do so at any time, and the refunded amount will be based on a pro-rated calculation.
How to get sync mobile app and physical card – Krakow TRAM card
Karta Krakowska
I use a physical card. I could recharge it using the app “Karta Krakowska”
Now regarding the sync. After the conversion to the physical card, the first month was fine. But from the second month onwards, there was no sync. When the Inspector came for inspection, I would show the Karta Krakowska app that I've recharged, along with the physical card. However, this did not serve the purpose of the physical card. Then I went to KKM office and they helped me sync the recharge with the physical card.
In the event of LOST this TRAM Monthy card:
You will need to fill sucha form: https://www.kk.krakow.pl/o-programie/wzory-wnioskow/download,70.html
Cost: 8pln
You can pay in Points of Sale of Public Transport Ticket - where you will need to go with that form.
They also mentioned taking photos with you.
Discount Card (90 PLN card) Image:
Non-Discount Card (158 PLN card) Image:
When recharging the monthly tram card in the machine, you must select a Full Fare. Do not select Reduced at any time.
Example: Every month, you select Full Fare and pay 90 PLN. But this time, it shows 158 PLN. If you select Reduced, then it shows 90 PLN. This means that you need to submit your UPO or PIT 37 documents. Do not select Reduced at any time. If you select and recharge the card, when the ticket collector comes, they will find out the mistake and give you a ticket for 200 PLN or more.
Every bus and tram stop has this “Ticket machine” that takes tickets using cash or a card.
How to take a ticket:
Ticket machine
Jakdojade Mobile App https://jakdojade.pl/ https://play.google.com/store/apps/details?id=com.citynav.jakdojade.pl.android
What is the difference between this normal and reduced?
Reduced: students and Senior citizens
The rest of the people must take a Normal ticket.
Experience: I was fined 143 PLN by mistake when I took the reduced ticket instead of Normal.
How to find Zone II in the Jakdojade Mobile App: Look for II or III on the left side of the stop name. Rest everything, Zone I.
Usaally we purchse Zone I monhly card. So whenever we travel to Zone II, like Krakow Airport or Krakow Factory, we have to take a ticket even for one stop.
Free travel on Public Transport in Kraków
Children from birth until 30 September of the year in which they turn 7
A declaration by the parent or guardian
or an official document from the child or parents (guardians) allowing the age of the child to be determined
Pupils of primary schools in the area of intercommunal integration2
Valid school ID card for a pupil of a primary school in an inter-municipal integration area*
Krakow Card Mobile application: Important: The Krakow Card mobile application only displays tickets purchased in the mobile version of the Krakow Card (mKK). Tickets purchased and saved on a plastic card will not be visible in the application. If you want to change the ticket carrier from plastic to mobile, you must fill out an application to change the Krakow Card carrier - electronic on the website www.kk.krakow.pl or paper at Passenger Service Points or Resident Service Points.
2. Paper application
In addition, applications for the extension of the validity of the Krakow Card for another year, as well as other applications, including applications for the first issue of the Card, can be submitted at stationary points in Krakow:
Passenger Service Point, ul. Podwale 3/5:
Monday–Friday, 11:00 a.m.–6:00 p.m.
Passenger Service Point, ul. Wielopole 1 (entrance from ul. Starowiślna):
Monday–Friday, 8:00 a.m.–4:00 p.m.
Passenger Service Point, Centrum D Housing Estate, Block 7:
Monday–Friday, 11:00 a.m.–6:00 p.m.
Passenger Service Point at the Customer Service Point of the Małopolska Agglomeration Railway, ul. Pawia 5a - the hall of the Kraków Główny railway station, next to the Biedronka store (accessible from the Galeria Krakowska and from the Małopolski Dworzec Autobusowy (MDA) side)
Monday-Friday 9:00 a.m.–5:00 p.m.
Residents' Service Point, ul. Stachowicza 18:
Monday–Friday 7:40–18:00
Residents' Service Point, Zgody Housing Estate 2:
Monday–Friday 7:40 a.m.–3:30 p.m.
When submitting an application at a stationary point, you must present a document confirming that you have settled your tax in Krakow.
From November, a new Passenger Service Point (POP) will be opened in the waiting room of the Górka Narodowa loop. It will replace the current point at ul. Podwale 3/5.
The locations of the remaining POPs remain unchanged, i.e. at Wielopole Street 1 (entrance from Starowiślna Street), at Centrum Housing Estate D 7 and in the hall of the Kraków Główny PKP railway station.
If anyone lost any valuable items in the Kraków Tram, contact the number below:
Kraków MPK Tram Hotline Lost & Found 121 915 0
Press 1 & then Press 3
Then, a help desk agent will guide you.
Lost items can be collected from one of the collection locations indicated below*.
MPK – MPK SA in Krakow, ul. św. Wawrzyńca 13, tel. 12-19150 , open on Monday (and every working day after a day off) from 11:00 a.m. to 4:00 p.m. and Tuesday - Friday from 9:00 a.m. to 3:00 p.m.
Police – ID cards and passports only Police Station 1, ul. Szeroka 35, tel. 12-6152914
*note: if the table indicates a collection location marked as UMK – it means that the item was handed over to the Krakow City Hall at ul. Wielicka 28A, room 14, tel. 12 616-57-11
Please make sure you are collecting the correct item.
Query: What are the documents required for Monthly TRAM/Bus Card?
Answer: For without discounted card 159 zl, Passport is enough. No PESEL and other documents required.
Query: I want to take a TRAM monthly card for my parents. With Passport and Visa will they get it?
Answer: Yes, a 159 PLN monthly card with only a Passport.
Query: Will my tram monthly physical card expire if I don't recharge it? Do I need to purchase a new one? Or can I recharge after a few months?
Answer: We can recharge as per our needs. The Physical card has a year of validity. In between, it won’t expire, so we can recharge the card as we wish.
Query:After I submitted PIT-37 with UPO Number, I got a discounted TRAM/BUS monthly card in Krakow. Do I need to renew this discounted card every year?
Answer: We must renew our tram/bus cards with PIT-37 and UPO numbers yearly. Otherwise, we won’t get the 50% discount.
Query: How can I find out when and where I have to submit PIT-37 with my UPO Number?
Answer: When you try to recharge your card, instead of 90 PLN, if it asks you to pay 159 PLN, that means your card discount time has expired. So you have to go to the MPK service point and submit the PIT-37 with the UPO Number to get 90 PLN.
Query: The monthly student ticket fee is 89.50. Is this correct?
Answer: For foreign students under 18 years old, there are two types of monthly TRAM and Bus passes:
a) Only with Student ID Card: 89.50 PLN - Up to 26 Years of age.
b) With Student ID Card and Parent's PIT-37 and UPO: 40 PLN - Up to 18 Years of age.
Sometimes only PIT-37 with UPO number will be asked at the counter. Sometimes PIT-37 with UPO documents are requested. So it’s better to bring both.
Thanks for collating all data in one place and updating it continuously 👍
Really helpful article Satya; keep up the good work- Vishal Keswani